Returns and Refunds
To return your order, please click "Return My Order" below and follow the instructions. Your order ID and email used for order will be requested to process an return.
Refunds will be issued within 7 business days of your return. Full refunds (less shipping, handling and disposal fee) for orders unopened only. If the order is opened and/or partly used, a $10 (per item) restocking fee will apply.
No refund will be authorised for orders delivered for more than 30 days.
No refund will be authorised for items lacking of valid proof of purchase.
No refund will be authorised for missing parcels during postage due to an incorrect shipping detail provided for the initial order, including misleading or incomplete shipping address and names. (the 'shipping address in the initial order' is the shipping address provided at the time of ordering. i.e. the address in associated with the Order Confirmation and Payment Receipt.) Therefore, it is important to ensure your delivery address and email are entered correctly at the time of ordering, even if you may have made online purchase from us multiple times.
Disposal fee: $5 per item