If you think you have purchased a wrong product, you can return your order within 60 days from the date of order for an exchange of other Harmoni-T product(s) with the same product value.
To exchange your order, please email your exchange request to firstname.lastname@example.org. Please make the email subject to be:
'Exchange - Order ID ... '
Before requesting an exchange, please note:
- Exchange of product is free.
- Proof of purchase (payment receipt or order ID) will be required for exchange.
- Exchange can only be processed for unopened boxes only.
- Exchange cannot be processed for used non-consumable products, including tea wares and gift boxes etc.
Exchange of following items does not require a return of original item:
- Faulty items subject to a replacement conducted by Harmoni-T.
- Damaged non-consumable items during shipping.