FAQs

All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. If you can't find it in your inbox, please check your spam folder.

Once your order is placed. You will receive a confirmation email from us to confirm your order. Please check your spam folder if you can't find it in your inbox. Your order will be processed through our fulfilment department for dispatch within 24 hours.

Not to worry.

If your order had not being processed through our fulfilment centre for dispatch, please send us an email to request update of delivery address. Please note that due to our system being automated, once your order has been placed, we have a very short time window to amend your delivery details. We highly suggest that you double check your cart and details before checking out.

If your order has already been dispatched, you can redirect your order to an updated address with Australia Post once you have received the dispatch notice that contains tracking details.

All successful orders will display an on-screen confirmation message and you will receive an order confirmation email.

Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 2 business days after you place your order.

If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know here. Please note during peak times (including promotional or sale periods) this dispatch time may be longer.

Follow your delivery: The easiest way to see where your package is is to enter your tracking number on the Australia Post website or app.

International orders: If you’re ordering from overseas, you can get more specific local updates once your parcel clears customs. Just enter your tracking number into your local national postal carrier’s portal.

All orders are dispatched within 24 hours. All orders are packed and handled so as to ensure your privacy. You will receive an email with an Australia Post tracking number for your order.

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our Customer Care team here.

If the parcel carrying your order is confirmed to be lost by Australia Post. An replacement parcel for your order will be sent.

Please note that Harmoni-T Performance is not responsible for any deliveries that may be affected by customs, natural occurrences, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left our warehouse.

All shipping timeframes are from the time of dispatch. Dispatch take 24 hours from the time of your order being placed. Please note that this does not include public holidays, weekends or sale and promotional periods.

All orders are shipped via Australia Post.

Domestic (Australia):
Once your order is dispatched, you will receive a tracking number to monitor your progress via the Australia Post website or app.

International:
We use the Australia Post International Standard service. Once your parcel clears customs in your country, it is handed over to your local national postal carrier for final delivery.
For the most detailed local updates, you can enter your tracking number directly into your carrier's portal.

Most orders are dispatched no later than next business day*. In some cases, it could take ​​​​ between 1 to 3 business days* from the time of your order being placed.​

*Please note that dispatch timeframes do not include public holidays or weekends. Sale and promotional period may extend dispatch times.

Orders are shipped and delivered by Australia Post Standard Parcel.

Australia: 2 - 6 business days
New Zealand: 4 - 7 business days
United States: 7 - 12 business days
Canada: 7 - 12 business days
UK, Ireland, Europe: 7 - 10 business days
Japan, India: 6 - 10 business days
China (PRC): 6 - 10 business days
Singapore, Hong Kong, Taiwan, South Korea: 4 - 10 business days
Other Countries: 10 - 15 business days

This delivery times do not apply to products that is out of stock. You will be informed if the product you intend to purchase is out of stock before you order.

Yes. We offer express shipping Australia-wide for a flat rate of AU$15. You can expect your order to land on your doorstep within 1 - 3 business days.

We offer flat-rate shipping across Australia for all online orders. You can choose Standard Shipping for AU$9.99 or upgrade to Express Shipping for AU$15 at checkout.

Shipping to other countries are calculated with basing on weight.

Free shipping is available for some products and offers.

Please note the free shipping offer and shipping costs are subject to change without notice.​

Signature is required for all parcels at delivery. Parcels are delivered during business hours of the location. If you are unattended during the delivery, the parcel will be left at the nearest post office outlet for pickup (signature required).

If you prefer the parcel to be left in a preferred location within the premises, please leave a notification with authority to leave in 'Special instructions' (optional) on the check-out page. However, We will not be responsible for any loss or damage of the parcel within the premises after the delivery.

Yes, we do. Please enter your PO Box address into the delivery address field as normal.

We offers a 30-Day Money-Back Guarantee. We guarantee you'll be thrilled with our products, or you can return your order within 30 days from the date the product was confirmed delivered to you via Australia Post for a refund of your product purchase price.

To return, please send us a Return Request with your order ID through our Customer Care team here.

Refund will be processed within 7 business hours upon receiving the returned item.

If the item arrived damaged, please simply send us an email with photo(s) of the damaged item through Customer Care within 7 days upon receiving the order. We will organize an replacement to be sent.